Solution 11174: Correcting the Error Messages Cannot Establish a Valid Connection and New Hardware Found when Using the TI Connectivity Cable USB with the TI Connect™ Software.
How can the error messages Cannot Establish a Valid Connection and New Hardware Found be corrected while using the TI Connectivity cable USB with the TI Connect software?
f the TI Connectivity cable USB is connected to the computer before the installation of TI Connect on Windows® XP, Windows® 2000, Windows® Me, or Windows® 98, the incorrect driver may be installed.
Use the following procedures to install the correct driver for the cable:
To install the USB driver on Windows® 2000 or Windows® XP:
1) Install TI Connect. If TI Connect is already installed, go to the next step.
2) If possible, disconnect the TI Connectivity cable USB from the computer and plug it into another available USB port. If the New Hardware Found wizard appears and prompts to download the driver from the Windows Update website, choose "No, not at this time". Complete the New Hardware Found wizard by selecting to "Install the software automatically". If the New Hardware Found wizard does not appear, go to the next step.
3) Right-click My Computer and select Properties.
4) Click the Hardware tab.
5) Click Device Manager....
6) Open the Other devices folder and locate the words USB TI-GRAPH LINK. If USB TI-GRAPH LINK is not in this folder, check under Universal Serial Bus devices.
7) Right-click USB TI-GRAPH LINK and select Uninstall....
8) Click OK.
9) In the Device Manager window, click Action.
10) Click Scan for hardware change. Windows 2000 will install the USB driver automatically.
11) Open the Universal Serial Bus controllers folder and ensure that the words Texas Instruments SilverLink (USB GraphLink) Cable display in the list. The USB driver has been installed successfully.
12) Close Device Manager.
13) Close System Properties.
To install the USB driver on Windows® ME and Windows® 98:
1) Install TI Connect.
2) Right-click My Computer and select Properties.
3) From the System Properties window, click the Device Manager tab.
4) Open the Other devices folder, click USB TI-GRAPH LINK.
5) Click Remove.
6) Click OK. Notice that under the Other devices folder, USB TI-GRAPH LINK is now gone.
7) Click Refresh. In the Universal serial bus controller folder, the words Texas Instruments SilverLink (USB GraphLink) Cable now appear. The USB driver has been installed successfully.
8) Click Close.
After updating the driver, if the TI Connect software is still having problems connecting to the device, try disconnecting and reconnecting the TI Connectivity cable USB to another USB port. If using the Direct USB (black) cable, try to connect using the TI-GRAPH LINK USB (silver) cable.